NO HASSLE RETURNS
At DogTuff.com, your satisfaction is what matters most. That's why we make our return policies easy and convenient.
Returning/Exchanging a purchase:
If you aren't satisfied with a purchase for any reason, you can return/exchange the item(s) within 30 days for a replacement, store credit, or a refund of the purchase price (minus the shipping charges). Product must be unused and in its original packaging. Refunds are not available for custom or personalized items. A 5% restocking fee applies to dog beds, mats, and blankets. Due to health regulations, DogTuff is unable to accept an item which has been used, damaged or soiled by your pet after receipt.
To initiate a return/exchange, please contact customer service at firstname.lastname@example.org
and request an RMA. Please include your order number, the reason for return, and whether you would like a store credit or a refund.
Pack items safely and securely for shipping. Ship the items to the address below with a courier of your choice, including a note with the RMA number, or a copy of your invoice. Please note; dog beds are shipped directly from the manufacture, please contact customer service before returning these items in order to receive their return address.
18848 US HIGHWAY 441 STE 605
MOUNT DORA FL 32757-6700
Upon receipt of the return, DogTuff.com will inspect the order and issue an exchange, store credit, or refund for eligible items within three - five business days.
Due to health regulations, DogTuff is unable to accept an item which has been used, damaged or soiled by your pet after receipt unless it is part of the one time replacement guarantee. For more information on how the guarantee process works, please click here
All shipping charges must be paid by the customer. COD deliveries will be returned to the customer.