NO HASSLE RETURNSAt DogTuff.com, your satisfaction is what matters most. That's why we make our return policies easy and convenient. Need to request a return? Sign into your account, select the order with the item needing to be returned, then click Request Return. All Done!
Returning/Exchanging a purchase:If you aren't satisfied with a purchase for any reason, you can return/exchange the item(s) within 30 days for a replacement, store credit, or a refund of the purchase price (minus the shipping charges). Product must be unused and in its original packaging. Refunds are not available for custom or personalized items. A 5% restocking fee applies to dog beds, mats, and blankets. Due to health regulations, DogTuff is unable to accept an item which has been used, damaged or soiled by your pet after receipt.
To initiate a return/exchange, please Sign into your account, select the order with the item which needs to be returned, Click Request Return! Then look for an e-mail from firstname.lastname@example.org.
Pack items safely and securely for shipping. Please note our return address below. For accurate and quick processing of all returns, initiate the request through your my account page first. Please note: Customized items are not eligible for returns. For assistance with customized items, e-mail email@example.com or call 877-341-0633.
18848 US HIGHWAY 441 STE 605
MOUNT DORA FL 32757-6700
Upon receipt of the return/exchange, DogTuff.com will inspect the order and issue an exchange, store credit, or refund for eligible items within three - five business days.
Please note:Due to health regulations, DogTuff is unable to accept an item which has been used, damaged or soiled by your pet after receipt unless it is part of the one time replacement guarantee. For more information on how the guarantee process works, please click here.
All shipping charges must be paid by the customer. COD deliveries will be returned to the customer.