Returns & Exchanges
Hassle-Free, Tail-Wagging Service
At DogTuff, we know shopping for the perfect dog toy isn't always easy. Whether the sizing wasn’t quite right, wrong flavor or color- we make returns and exchanges stress-free. No judgment. No hassle. Just happy dogs and happy humans.
We offer easy returns on all unused items for up to 180 days after delivery. If the product is still in new condition and original packaging, you're eligible for a full refund - no questions asked.
What’s Covered?
We proudly offer a one-of-a-kind guarantee on many of our toughest dog toys. You’ll see the guarantee type and time frame (30, 60, 90 days, or lifetime) clearly labeled on each product page.
Step 2:
Select the order and item you’d like to return.
Step 4:
Check your email for return instructions from bark@dogtuff.com.
Need help or have questions? Reach out - our pack is always happy to help!
Want to Exchange for a Different Toy or Size?
We don’t offer direct exchanges - but it’s easy:
1. Submit a return following the steps above.
2. Place a new order for the item you want.
3. We’ll refund the original item as soon as we receive it.
4. Your new order ships out the next business day!
Return Shipping Info
All returns should be securely packaged and sent to:
DogTuff Returns
930 North Donnelly Street
Mount Dora, FL 32757-6700
Note: Return requests must be submitted through your account before mailing. Customers are responsible for return shipping. COD deliveries will be refused.
Dog Toy Guarantees – How They Work
Many of our toughest dog toys include a durability guarantee, backed either by DogTuff or the manufacturer. You’ll find all the details—guarantee type, duration, toughness level—clearly listed on the product page.
Click below for full details on how to use our toy guarantees.
Customized Items
Personalized or customized items are not eligible for return. But if something’s not quite right, reach out - we’ll help however we can.
Important Return Notes
• Returned items must be unused, unchewed, and clean (unless you’re using a toy guarantee).
• Customized products are final sale.
• Return shipping is not covered by DogTuff unless using a valid guarantee.
• Toys returned through the guarantee process cannot be returned again.
Guarantee Dog Toys – Frequently Asked Questions
Q: How long do I have to return an item?
A: You have up to 180 days from the date of delivery to return any unused, non-customized item in its original packaging.
Q: Can I return a toy that my dog chewed up?
A: Only if it’s a guaranteed toy and the damage occurred within the guarantee window. Otherwise, all returns must be unused for health and safety reasons.
Q: Do I pay for return shipping?
A: Yes, customers are responsible for return shipping.
Q: How long does it take to get a refund?
A: Once we receive your return, refunds are typically processed within 2–3 business days.
Q: Can I exchange for a different item?
A: While we don’t offer direct exchanges, you can place a new order anytime and we’ll refund the original once it’s returned.
Q: What if I checked out as a guest?
A: No problem! You can log in using the email you used at checkout to manage your return: Login here.
