We know from experience that no dog toy is truly indestructible. We also know that the products we offer are among the toughest, most durable toys available. We guarantee many of these toys and if you're not 100% satisfied with any guaranteed toy, just send it back within the toy's guarantee period. The replacement periods vary by toy, and range from 30, 60 or 90 days. Our Goughnuts Line features a LIFETIME Guarantee. While other products are guaranteed, some manufactures require guarantees and or replacements be handled directly through them. Each guaranteed toy has the Guarantee type and Guarantee period clearly indicated on the product page.
Products Labeled with a 30, 60 or 90 day Guarantee on the Product Information bar (pictured below) are covered under DogTuff’s one-time Guarantee program. If your pup destroys it within the toy's replacement period, DogTuff will issue a store credit equal to the amount purchased. Simply e-mail firstname.lastname@example.org for an RMA. Then return the damaged Toy to the address below along with the provided RMA#. Customer is responsible for return shipping. All Guarantee Credits include FREE Economy shipping (to the contiguous USA) for your replacement items. Guarantee Credits are good toward ANYTHING in the store including sale and clearance items. Guarantee credits are good for 1 year from the date of issue.
Products Labeled with a Limited Manufacture Guarantee in the Product Information bar (pictured above) are Guaranteed, however the Guarantee/Replacement is handled strictly by the manufacture and may contain additional restrictions. Please check the product packaging, or email us at email@example.com. We will be happy to provide any information we can to help you initiate the return/replacement process with the manufacture.
Remember chances are if your dog was clever enough to destroy it the first time, he/she is probably wise enough to do it again. Call or e-mail us for any suggestions on products that might work better.
*Please note: The replacement item, or items purchased with a guarantee credit are considered the replacement for your orignal item, and are not covered again under the guarantee. No additional discounts or promotions can be applied to an order placed with a guarantee credit.
Request an RMA by e-mailing firstname.lastname@example.org.
Please note - we are more than happy to assist you in selecting any item which might work better than the original. Feel free to call or e-mail.
Mail product back to:
18848 US HIGHWAY 441 STE 605
MOUNT DORA FL 32757-6700
Once received, DogTuff.com will issue a store credit equal to your purchase price and email it to the address on file. Guarantee credits are good for 1 year from the date of issue.
Remember - chances are if your dog was clever enough to destroy it the first time, he/she is probably wise enough to do it again. Call or e-mail us for any suggestions on products that might work better. For any questions or for more details, please contact customer service at: 1-877-341-0633 or email@example.com