DogTuff.com offers a one of a kind Guarantee on over 95% of the products we carry!
We know from experience that no dog toy is truly indestructible. We also know that the products we offer are among the toughest, most durable toys available. We guarantee many of these toys and if you're not 100% satisfied with any guaranteed toy, just send it back within the toy's guarantee period. The replacement periods vary by toy, and range from 30 to 90 days. Each guaranteed toy has the replacement period clearly indicated on each product page.
THE NOT SO FINE PRINT
Products Labeled Guaranteed in the description are covered under our one-time product replacement program. If your pup destroys it within the toy's replacement period, we will issue a store credit equal to the amount purchased. Simply return the damaged product to the address below with DogTuff.com proof of purchase. Customer is responsible for return shipping. All Guarantee Credits include FREE shipping for your replacement items. Store Credits are good toward ANYTHING in the store including on sale and clearance items.
Remember chances are if your dog was clever enough to destroy it the first time, he/she is probably wise enough to do it again. Call or e-mail us for any suggestions on products that might work better.
*Please note: The replacement item, or items purchased with a guarantee credit are considered the replacement for your orignal item, and are not covered again under the guarantee. No additional discounts or promotions can be applied to an order placed with a guarantee credit.
How To Return a Guaranteed Toy
Step 1: Package the damaged product. Be sure to include your invoice number or a copy of your receipt.
Please note - we are more than happy to assist you in selecting any item which might work better than the original. Feel free to call us at 1-877-341-0633 or e-mail us at [email protected].
Step: 2: Mail product back to:
5885 Cumming Hwy STE 108-314
Sugar Hill, GA 30518
Once received, DogTuff.com will issue a store credit equal to your purchase price. Store credits are e-mailed directly to the address on file. Store credits can be used toward ANYTHING in the store including on sale and clearence items.